Business Commerce

Bind ALL cus­tom­ers and win new mar­kets — How to use the digit­al change for B2B cus­tom­er rela­tions in a clev­er way.

Sup­port­ing the pro­cure­ment of goods is rarely a com­pet­it­ive advant­age any­more — cus­tom­er-centered think­ing and the fast imple­ment­a­tion of prob­lem-solv­ing solu­tions are the suc­cess mod­els for future-ori­ented sales today.

But how do you under­stand what cus­tom­ers really want? And how do you man­age to relieve sales per­son­nel of repeated work pro­cesses in order to invest more energy in cre­at­ive con­cepts and prob­lem solu­tions?

Unleash the real know-how and years of industry exper­i­ence of your com­pany to find cre­at­ive future con­cepts and integ­rate them into sus­tain­ably grow­ing solu­tion plat­forms.

The start­ing pos­i­tion:

Your com­pet­it­ors have mul­ti­plied the range of goods on offer and, in addi­tion to clev­er ser­vices, are offer­ing more and more products from a single source. They also invent new solu­tions for cus­tom­ers, where shop­ping bas­kets are pro­duced and delivered per­fectly tailored to their needs.

How do they do that?

The imple­ment­a­tion:

With Integ­rated Worlds Man­aged Ser­vices from the Busi­ness Com­merce Solu­tions of, we cre­ate flex­ible and scal­able net­work­ing plat­forms for digit­al dis­tri­bu­tion chan­nels.

Our cus­tom­ers bene­fit from the greatest pos­sible elim­in­a­tion of redund­an­cies when imple­ment­ing extern­al integ­ra­tions. At this point many organ­isa­tions lose energy in imple­ment­ing their own digit­al strategy. Instead of a sus­tain­ably grow­ing plat­form, they invest in many isol­ated applic­a­tions and a lot of redund­ancy when set­ting up these sys­tems.

In addi­tion to the clas­sic B2B shop func­tion­al­it­ies, it is also import­ant to add the Busi­ness Effi­ciency Mod­ules in order to respond to the wishes of your busi­ness part­ners for closer integ­ra­tion with their loc­al ERP (Enter­prise Resource Plan­ning), MMS (Mer­chand­ise Man­age­ment Sys­tem), eCo­m­merce or field ser­vice sys­tems.

In addi­tion, the Cus­tom­er Portal organ­izes for all cus­tom­ers the pro­cesses that repeatedly lead to manu­al work and enquir­ies in order pro­cessing and reduces these con­sid­er­ably.

Pro­cesses of mobile cus­tom­ers or the field ser­vice can also be per­fectly integ­rated via suit­able solu­tions for smart­phones and tab­lets of these tar­get groups.

Learn more about Busi­ness Com­merce Man­aged Ser­vices:

  • B2B Com­merce
  • Mobile B2B Com­merce
  • Multi Sup­pli­er Plat­form (B2B Com­merce Com­munity)

“With Integ­rated Worlds we have man­aged to integ­rate our mem­bers, sup­pli­ers and our own employ­ees on one plat­form. This gives us a cent­ral plat­form with which we can flex­ibly shape our B2B busi­ness  and that of our members,today and in the future.

Georg Wal­lus, Man­aging Dir­ect­or TECHNO-EINKAUF GmbH

“With the solu­tions and ser­vices of Integ­rated Worlds we man­age to offer our cus­tom­ers optim­al ser­vice at any time in the B2B portal with access to our pro­mo­tions, products, invent­ory and prices”.

Wolfgang Klink, Man­aging Dir­ect­or, Lager- und Dich­tung­s­tech­nik GmbH (LDT)

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